We do
not use a shopping cart for orders. To order, you will need to get
in touch with me to discuss the item needed. We will need to agree
on:
1.
Items purchased, specifications, and modifications, if any.
2.
Shipment method, and the shipment and insurance cost.
3.
Special declaration instructions, if any.
4.
The wait time to receive the order. We make amplifiers to order, and since these
are handwired, some wait time is to be expected. We also have a lot of demand to
cater to. You also agree that the wait times are approximate, and delays can
occur due to unforeseen circumstances.
5.
Once I have given the
wait time, please DO NOT email to check the status until 2 days before the due
date to ship. Checking status does not make it faster. We do it by turn.
6.
Once all above are in order, payment can be made. Full payment is expected when
you order.
7.
Order Cancellation: Each
amplifier is made to order. If you want to cancel an order made, a 10% fee of
the total paid will be imposed.
We only accept PayPal
16/03/2010 -
RBS Worldpay, our merchant bank for credit card payment,
has announced they are no longer servicing Asian clients. As we are in Asia,
this affects us, and we have decided not to accept credit cards for the time
being.
We are looking at service providers who can serve us for
the long term, and not leave us stranded at their own whim and fancy.
In the meantime, PayPal is the main means of payment. It
is also possible to pay using PayPal using credit cards. For those having
no PayPal account, we can also accept bank transfers. Please contact us
for the details.
We enforce strict anti-fraud screening on
payments received. We will ship only to Billing Address only. Fraudsters, don't waste your time.
Overseas clients
We use DHL Express , UPS
Express Saver and FedEx Economy Service to ship our
products.
Please refer to
Shipment Table for
approximate costs.
Our shipment table
does not include
additional cost such as import tax, import duty, brokerage
etc. Please read more about this in the Shipment Table page before
placing your order.
Once an order is shipped, an
email notification will be sent to the client's email address with
shipment information.
Local clients and/or local
purchase
Please email your inquiries and
orders here.
Sorry we do not entertain sales call or orders made via sms.
For shipment below 20kg, we use
Pos Laju for shipment within Malaysia including Sabah and Sarawak.
For shipment above 20kg, we use courier service.
We will quote on case to case
basis depending on the weight and the shipping address. Insurance
is separate.
Once an order is shipped, an
email notification will be sent to the client's email address with
shipment information.
We highly recommend you to
ship your orders. However if you insist on
pick up your order, there will be an additional
RM50 for admin fee.
Simply because we want you to save on your petrol and toll, and we
are doing an online business.
If you are coming to pick up your
order, please observe our operating hours below;
Monday - Friday: 10.00am to
5.00pm
Lunch: Monday - Thursday:
1.00pm - 2.00 pm, Friday: 1.00pm - 2.30pm
CeriaTone guarantees our products
to be as advertised, and free of defects. Your satisfaction is our
ultimate goal.
Refunds, Warranties, and Returns are solely at
our discretion.
In case of Warranty claims or Returns, the
client will be fully responsible for all shipment charges. We require defective
parts to be sent back to us before a replacement is sent. The client will bear
the cost of shipment of the said item to us, as well as shipment cost of the
replacement from us.
In case of refunds, all relevant costs such as
shipments, and a 10% re-stocking fee, will be deducted from the paid amount.
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