Products  

Ordering Info


  1. Ordering From CeriaTone
  2. Payment
  3. Shipment Cost
  4. Warranties and Returns

1. Ordering From CeriaTone

We will implement an ordering form soon. In the meantime, just e-mail us!

When in doubt, e-mail us. We love to answer your questions!


2. Payment

We use Paypal as our method of payment. Once you have submitted the Order Form, we will contact you for the totals, as well as payment information.

We also accommodate other methods of payment (Money Order, TT, etc). Please e-mail for more information.

We now accept Credit Card payments!  We only accept Visa and MasterCard Credit Cards.


3. Shipment Cost

We use DHL Express, TNT Economy Service and DHL Global Mail Parcel (Air Parcel) to ship our products.

Please refer to Shipment Table for approximate costs.

We will also use other methods of shipment is we think it will be beneficial for the clients (lower cost, faster, easier, client request, etc)

We will notify you once item is shipped, with Tracking No. information.


4. Warranties and Returns

CeriaTone guarantees our products to be as advertised, and free of defects. Your satisfaction is our ultimate goal.

We also feel that clients should not bear the cost of shipment back to Malaysia. As such, we provide a product return address in the United States, which makes the whole process faster, on top of more economical.

Once we verify that the item is indeed defective, and in original form, we will replace the item, or return your money, subject to terms and conditions below:

Please follow the following process for Warranties and Returns:

  1. Make sure the item is in its original condition. We do not accept returns on used items.
  2. For items damaged in shipment, 1. does not apply.
  3. E-mail us stating reason of return (defects, non-compliance, damaged in shipment, etc), and whether you'd like a Replacement, or Money Back.
  4. A US item return address will be e-mailed to client.
  5. Mail the item to the address given.
  6. Once item is received, verification will be made as to whether the claim is valid and accepted.
  7. If not, item will be returned. You will need to pay Shipping Fee (from US) for this.
  8. If Yes, a Replacement or Money Back will be given.
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